8105 Rasor Blvd,Implementing Atlassian tools successfully requires more than just setting up projects – it takes planning, expertise, and alignment with business processes. Our Atlassian Implementation Services provide end-to-end support to deploy Jira, Confluence, JSM, or any Atlassian product in your organization, configured exactly to your needs. Whether you are adopting Atlassian tools for the first time or expanding them to new teams, we ensure a smooth implementation that drives user adoption and delivers quick time-to-value. With a professional, beginner-friendly approach, we guide your team through each step, minimizing disruption and setting you up for long-term success.
End-to-End Atlassian Deployment
As an experienced Atlassian Solution Partner, we follow a proven implementation methodology that covers the full project lifecycle:
Discovery & Planning
We start by understanding your requirements, current tools, and workflows. What problems are you trying to solve? What does success look like? We gather input from key stakeholders and end-users. During this phase, we also help you choose the right Atlassian products and apps (if not already chosen). A clear implementation roadmap is developed, which includes timelines and resource planning.
Design & Configuration
Next, our Atlassian certified consultants design the solution. This involves setting up projects in Jira (with appropriate issue types, custom fields, screens, and workflows to match your processes), spaces in Confluence (with proper page hierarchies and templates), service projects in Jira Service Management (with request types, queues, SLAs), etc., depending on your needs. We configure user management (like integrating with your SSO or Active Directory), permissions, and notifications to align with your organizational structure. The design is reviewed with you to ensure it meets all requirements before we proceed.
Data Migration
If you are coming from another system or a legacy version, we will migrate existing data into the new Atlassian setup. This could include importing issues from another tracker, knowledge articles into Confluence, or projects from a Jira Server into Jira Cloud. We use proven tools and scripts to map and transfer data accurately, and we perform test migrations to validate everything. (For more details, see our Migration Services page.)
Integration & Extensions
We integrate Atlassian tools with your other systems as needed. This might involve connecting Jira to your CI/CD pipeline, linking Confluence to third-party tools, or installing marketplace apps for added functionality. Our team is skilled in configuring these integrations and ensuring they work reliably. We also set up any necessary automations – for example, Jira automation rules that trigger when certain conditions are met (like notifying a team lead when a high-priority issue is created).
Testing & Quality Assurance
Before going live, we thoroughly test the configured Atlassian environment. We conduct test cases for typical user scenarios to ensure workflows, permissions, and integrations behave as expected. If you have a UAT (User Acceptance Testing) process, we support your users in trying out the system and gathering feedback. Any issues identified are fixed promptly.
Training & Rollout
A tool is only as good as its users’ ability to use it. We provide training sessions for end-users, admins, and other roles so everyone knows how to use the new Atlassian system effectively from day one. Training can include live workshops, documentation, and quick reference guides tailored to your configuration. Then, we assist in the go-live, which might involve a big-bang switch to Atlassian or a phased rollout (team by team or project by project). We ensure that on launch day, support is on hand (often in the form of Hypercare support, our post-implementation services) to address any questions or snags.
Throughout this end-to-end process, communication is key. We keep you informed at each stage, manage project risks, and adjust plans as needed (for example, if new requirements emerge or if we discover a process improvement during implementation). Our goal is not just to set up Atlassian tools, but to configure them in a way that truly empowers your team and aligns with best practices. By project’s end, you’ll have a fully functioning solution that your users embrace, rather than an empty tool that people are unsure how to use.
Customized Configuration for Your Business Needs
One of Atlassian’s strengths is its flexibility. Jira can be customized to track tasks for virtually any scenario – software sprints, marketing campaigns, HR onboarding, you name it. Confluence can be structured for any kind of content. However, with great flexibility comes the challenge of making the right customizations without over-complicating things. Our implementation service focuses on tailoring Atlassian to your workflows in a balanced way:
- Workflows & Schemes: We design Jira workflows that mirror your processes (e.g., an IT request might move through “Open -> In Progress -> Pending Approval -> Resolved”), including custom statuses and transitions with conditions or approvals. At the same time, we ensure workflows are not overly complex and are maintainable. We also configure field schemes, screens, and issue types appropriate to different project types (e.g., an HR project might have onboarding request issue types, while a software project has bug and user story issue types).
- Confluence Spaces & Templates: We organize Confluence spaces for your departments or teams, set permissions so the right people have access, and create useful page templates (for meeting notes, project plans, how-to articles, etc.). This provides consistency in documentation and encourages usage.
- Jira Service Management Portal: For IT or customer service use cases, we customize the JSM portal with your branding, create request categories that make sense to your end-users, and set up queues and SLA policies that match your support priorities. We ensure the email notifications and portal language are user-friendly.
- Custom Fields & Data: If needed, we introduce custom fields to capture business-specific data (for example, a “Customer Impact” field on incident tickets, or a “Budget Code” on project tasks). We handle these carefully to avoid clutter – only adding what’s necessary for your reporting or processes. We’ll also set up dashboards and reports so you can easily monitor metrics that matter to you (like sprint progress, SLA compliance, content usage, etc.).
- Apps and Custom Development: Sometimes, an Atlassian Marketplace app can add a feature you require (like a more advanced Gantt chart, or time-tracking, or risk management module). We will recommend reputable apps if needed and configure them. In scenarios where a very specific need isn’t met by existing solutions, our development team can implement custom scripts or integrations. For example, we can write a script (using ScriptRunner or similar) to enforce complex business rules, or build a small integration service to sync data between Jira and an external SQL database. We always ensure any custom development follows Atlassian’s guidelines and is thoroughly tested.
Our philosophy is to implement what you need now, with an eye to the future. We avoid over-engineering the system with unnecessary bells and whistles, but we design it to be scalable and extensible as your usage grows. Because we bring best practices from many other implementations, we can suggest improvements to your process that you might not have considered. For example, we might show you how linking Jira issues to Confluence pages can reduce status meetings, or how setting up components in Jira can help categorize work for reporting. These value-add insights turn a basic implementation into a solution that really works for your team.
Best Practices and Knowledge Transfer
A successful implementation isn’t just about the technical setup on go-live day; it’s also about making sure your team can sustain and evolve the solution after we step back. We emphasize knowledge transfer and best practices throughout our engagement. This means:
- Involving your key users or administrators in the implementation process so they understand not just the what but the why of the configuration. We often do implementation in a collaborative way, showing your admins how configurations are done, so they learn in the process.
- Documenting the setup – we produce admin guides or at least configuration logs that detail what’s been configured (workflows, custom fields, etc.), so your team has a reference. We also document maintenance procedures (like how to add a new user, update a workflow, etc.) for your Jira/Confluence admins.
- Training isn’t a one-time event; we often provide follow-up Q&A sessions. After a few weeks of using the system, your users might have new questions or edge cases. We’ll be there to address those and adjust configurations if necessary.
- We share Atlassian best practices with your team: for instance, how to structure projects for scalability, when to use components vs labels, how to effectively search and use filters in Jira, or how to build knowledge base articles that adhere to KCS principles. This empowers your users to use the tools effectively and your admins to manage them confidently.
- If you have power users, we help nurture them as champions. They can become the go-to Atlassian evangelists within your organization, helping others and promoting effective usage. We often work closely with these individuals during implementation so they become deeply familiar with the solution.
Finally, our implementation service is not “one and done.” Post go-live, we typically enter a hypercare period (see Hypercare Services) where we provide heightened support and hand-holding as real users start using the system. This ensures any teething issues are resolved quickly and that the transition is smooth. Once things stabilize, we transition to a normal support mode or hand off fully to your internal team, as per your preference.
By investing in a thorough, professionally managed implementation, you set your Atlassian tools on the right foundation from day one. This leads to higher adoption rates, fewer issues down the line, and a configuration that can adapt as your needs change. In short, a proper implementation maximizes the return on your Atlassian investment, and we’re here to make that happen, every step of the way.
Contact us
Ready to implement a new Atlassian solution or improve an existing one? Send us a note via the contact form, and we’ll reach out to discuss your project.
Schedule a Consultation
Book an implementation planning session. We’ll talk through your goals and provide an outline of how we can execute a successful Atlassian rollout for your team.
Request a Proposal
If you have specific requirements or an RFP for Atlassian implementation, let us know. We can provide a detailed proposal including scope, timeline, and cost, tailored to your needs.