8105 Rasor Blvd,As organizations evolve, so do the tools they use. If you’re looking to migrate data or projects into Atlassian, or between Atlassian environments, our Migration Services are here to ensure a seamless transition. We handle everything from moving off legacy systems into Jira or Confluence, to migrating Atlassian Server/DC instances to Cloud, to consolidating multiple Atlassian instances into one. With careful planning and expert execution, we minimize downtime and data loss, so you can modernize your tooling with confidence. Our approach is beginner-friendly and thorough, leveraging our experience from many successful migrations.
Legacy System to Atlassian Migration
Many of our clients come to us wanting to replace outdated or less efficient tools with Atlassian’s versatile suite. Common scenarios include moving from tools like Asana to Jira for more robust project tracking, migrating from SharePoint or Google Drive docs to Confluence for a centralized knowledge base, or replacing a legacy IT ticketing system (like Zendesk, Freshdesk, or even email-based helpdesks) with Jira Service Management. We specialize in migrating data from third-party systems into Atlassian:
Data Mapping
We start by mapping how your data in the old system corresponds to Atlassian. For instance, if migrating tasks from another system to Jira, we decide what becomes a Jira issue, how statuses map to Jira workflows, how custom fields map, etc. For knowledge base migration to Confluence, we plan the page hierarchy and content conversion.
Export & Transform
We extract data from the source system using available export tools or APIs. Then we transform that data into a format that Atlassian can import. This might involve writing scripts or using middleware to ensure things like attachments, comments, and metadata come over correctly.
Test Migration
Before moving your production data, we run a trial migration on the data in a test environment. This allows us (and you) to verify that everything lands in Atlassian as expected – that tickets have the right information, that users are mapped correctly, and so on. Any issues found are corrected in our migration process.
Cutover Planning
We work with you to schedule the final migration at a time that minimizes impact (often off-peak hours or weekends). We prepare a runbook for the migration event, detailing each step, how long it will take, and rollback plans.
Final Migration and Verification
During the cutover, we migrate the data to production environment. Once migrated, we verify completeness and ask users to do a sanity check. Only when all parties are satisfied do we mark the migration as complete.
Decommission/Coexistence
If needed, we can leave the old system in read-only mode for a short period after migration, or assist in decommissioning it entirely.
Migrating from a legacy tool to Atlassian often provides an opportunity to clean house and improve processes. We’ll advise on what data is worth migrating (perhaps you don’t need to bring years-old closed tickets, or outdated content), and how to optimize your structure in Atlassian for the future. Our aim is that you not only get onto Atlassian successfully, but you do so in a way that immediately feels like a step up – organized, efficient, and aligned with how your team wants to work.
Atlassian Cloud and Data Center Migrations
Atlassian has been encouraging customers to move to Cloud, and the end-of-life of Atlassian Server (for which support ended in Feb 2024) has made migrations a hot topic. Whether you are moving from Server to Cloud, Data Center to Cloud, or even Cloud to Data Center (in cases where regulatory or other reasons demand an on-prem solution), we have the expertise to make it smooth. We also handle Cloud-to-Cloud migrations (for example, consolidating multiple Jira Cloud sites into one) and Server-to-Data Center upgrades.
Key aspects of our Atlassian-to-Atlassian migration services:
- Assessment & Strategy: We start by analyzing your current instance: how much data, which apps you have installed, what customizations are in place. This helps us determine the right migration path. For instance, some migrations can use Atlassian’s Cloud Migration Assistant tool, while others may need more manual methods due to plugin data or complex setups. We also check for feature differences (Cloud vs Data Center) that need to be addressed (e.g., certain workflows or apps might need alternatives in Cloud).
- Environment Setup: If moving to Cloud, we help set up your Atlassian Cloud site(s) with the right configurations, user management (often integrating with your identity provider), and any needed app installations (checking compatibility of your Server apps with Cloud versions). For Data Center migrations, we plan the infrastructure and install the target environment (which might involve multi-node clustering, database setup, etc., if not already in place).
- Migration Execution: Using a combination of Atlassian-provided migration tools and our own scripts, we migrate the data. This can include Jira projects (issues, workflows, etc.), Confluence spaces (pages, attachments), Bitbucket repositories, etc., as needed. We pay special attention to preserving history and links – for example, ensuring Jira issue links and Confluence page links still work after migration.
- Testing and Iteration: Particularly for large instances, we perform test migrations. It’s common to do multiple rehearsal runs to iron out any data issues or performance bottlenecks. We involve your team to validate that the migrated data is correct and that users can function in the new environment.
- Cutover and Downtime Minimization: We schedule the final cutover and clearly communicate any required downtime to users. Our goal is to minimize downtime, we aim for a short window and often plan it on a weekend or off hours. We execute the plan, then sanity test the production instance before releasing it to users.
- Post-Migration Support: After switching to the new environment, we closely monitor for any issues. Things we check include permissions (are all the right people seeing what they should), functionality (workflows, macros in Confluence, etc.), and performance. We address any snag immediately. Users are supported via our hypercare approach – we might have extra hands available to answer user questions as they acclimate to the new system (especially if moving from Server UI to Cloud UI, which has slight differences).
Migrating to Atlassian Cloud can bring immediate benefits like reduced maintenance and access to the latest features (including Atlassian’s AI features that are cloud-first subject to subscriptions & products). A Data Center might be your choice if you need data residency or compliance requirements. In any case, we ensure your migration is done safely and efficiently, with no data left behind. Our thorough approach, including cloud readiness assessments and detailed planning, means you can avoid the common pitfalls and downtime that come with DIY migrations.
Consolidation and Instance Mergers
Beyond one-time migrations, we also assist with consolidating Atlassian instances. Maybe your company acquired another and now you have two Jira systems that you want to merge into one. Or you initially set up separate Jira instances for different departments and now realize it would be beneficial to bring them together for unified reporting and administration. These projects involve migrating projects/users from one Jira/Confluence into another. We handle these with care to avoid conflicts (like duplicate user accounts or overlapping project keys) and maintain consistency.
Key considerations we handle:
- Project Name Conflicts: We check if there are any project key overlaps or duplicate space names, etc., and plan renaming if needed during migration.
- User Merging: If the user bases differ, we unify them, often syncing to a common user directory. We ensure that user references in issues or page history still resolve to the correct person post-merge.
- App Data: Merging instances can be complex if both have different sets of add-ons. We plan how to handle app-specific data and settings, merging them or configuring a new one on the target side.
- Permissions and Schemes: After merging, you might want to harmonize configurations. We can help rationalize workflows, schemes, and global permissions so that the merged instance is clean and maintainable (e.g., two teams might have had slightly different workflows for the same purpose – we can consolidate into one, if desired).
Our migration and consolidation services have one ultimate goal: to enable your teams to leverage Atlassian with minimal disruption and maximum benefit. We take on the heavy lifting of technical migration and project management, while keeping you informed and in control of decisions. With careful execution, your move to a new platform (or merging into a single source of truth) will feel like a relief rather than a headache.
Contact us
Have a migration in mind? Reach out through our contact form with the basics of your scenario. Our team will get back to you to discuss how we can help and what the next steps might be.
Schedule a Migration Consultation
Set up a call with our migration specialists. We’ll talk through your current setup and desired target, then outline a high-level migration plan and timeline for you to consider.
Request a Migration Assessment
Not sure what’s involved in your migration? We offer a formal assessment service where we analyze your instances (or legacy systems) and deliver a report on migration strategy, effort, and cost. This can help you build a business case or decide on the best path forward.