8105 Rasor Blvd,Choosing the right partner is crucial when implementing mission-critical platforms. As an Atlassian Solution Partner, we offer the expertise, resources, and dedication to ensure you get the most out of Atlassian products. Our partnership with Atlassian signifies that we are officially recognized for our product knowledge and successful track record. We stay up-to-date on Atlassian’s latest innovations (from new product releases to generative AI features) and bring that cutting-edge insight to our customers. In this section, learn about the benefits of working with an Atlassian Solution Partner and why our blend of technical know-how and thought leadership can accelerate your digital transformation initiatives.
Why Work with an ACG System (An Atlassian Solution Partner) ?
At ACG System, our journey to becoming an Atlassian Solution Partner is a testament to our unwavering commitment to excellence. This prestigious designation reflects our adherence to Atlassian’s rigorous standards, encompassing comprehensive training, certifications, and a proven track record of customer success.
As a Atlassian Solution Partner, we are equipped to offer specialized product knowledge and provide administrative and implementation services. This means that when you collaborate with us, you gain immediate access to a reservoir of Atlassian expertise, eliminating the need to cultivate these capabilities internally.
When you work with us, you tap into a wealth of Atlassian expertise without having to build it in-house. Key advantages include:
- Certified Expertise: Our team includes Atlassian Certified Professionals across the toolset – from Jira administrators to Confluence and Jira Service Management experts. We have a direct line to Atlassian resources and training, ensuring we implement solutions using Atlassian-recommended best practices.
- Experience Across Industries: Having implemented Atlassian solutions for a variety of teams and industries, we bring proven approaches to common challenges. Whether you’re a software startup adopting agile or a large enterprise scaling ITSM, we’ve likely solved similar problems and can guide you effectively.
- Tailored Solutions: As a Solution Partner, we don’t believe in one-size-fits-all. We take the time to understand your business processes and goals, then tailor Atlassian tools to fit like a glove. This could mean custom workflows, bespoke integrations, or carefully chosen marketplace apps that extend functionality. The result is an Atlassian environment aligned with your unique needs and strategic objectives, not just a generic setup.
Working with an Atlassian partner actually makes things easier and faster, not more complicated – you get expert guidance at every step without having to experiment through trial and error. Additionally, we can often help you navigate licensing and procurement to ensure you get the best value (and even possible discounts or flexible payment options) when purchasing Atlassian products.
End-to-End Support Across the Atlassian Ecosystem
Our partnership covers the full range of Atlassian products and services, making us a one-stop shop for all your Atlassian needs. We support and specialize in:
- Project & Work Management: Jira for agile project tracking, Jira Work Management for general business projects, and Trello for simple, board-based task management.
- IT Service Management: Jira Service Management for service desks and operations teams, including On-call management for incident alerting and Statuspage for communications.
- Knowledge & Collaboration: Confluence for documentation, knowledge bases, and team collaboration spaces – keeping everyone on the same page.
- Software Development Tools: Bitbucket for code repository management and CI/CD pipelines, and Atlassian Compass for managing microservices and developer experience.
- Product Ideation: Jira Product Discovery, Atlassian’s new tool for product managers to capture ideas, prioritize features, and connect outcomes to delivery teams.
- Artificial Intelligence & New Innovations: Atlassian Rovo (an AI-powered virtual agent and knowledge search tool) and Atlassian Intelligence features integrated into Jira/Confluence, which bring generative AI assistance to everyday work.
By having expertise in this broad Atlassian ecosystem, we ensure all your tools work together seamlessly. Need Jira and Confluence set up with single sign-on and user provisioning? We can do that. Want to integrate Trello boards with Jira for cross-team visibility? We have you covered. Our holistic understanding means you won’t be left with gaps – every team in your organization can benefit from Atlassian, from software development and IT to HR, marketing, and finance. And because we handle everything from licensing to implementation to support, you’ll have a consistent partner throughout your Atlassian journey.
Thought Leadership in Digital Transformation and AI
Technology is only as effective as the strategy behind it. That’s why we pride ourselves on thought leadership in how Atlassian tools can enable digital transformation. We don’t just configure software; we advise on agile transformation, DevOps culture change, and ITSM process optimization, using Atlassian as the enabling platform. Our consultants will work with your leadership to envision new ways of working – breaking down silos, increasing transparency, and promoting continuous improvement. We help translate lofty business transformation goals into practical action plans supported by Atlassian tools.
One area we’re especially excited about is the integration of generative AI into work management. Atlassian itself has stated that “Generative AI is critical to unleashing the potential of all teams”, and we fully agree. As your Atlassian partner, we’ll keep you ahead of the curve by enabling AI features and educating your teams on their usage. This could mean setting up Atlassian Intelligence in Confluence to auto-summarize content, using AI-powered ticket categorization in Jira Service Management, or deploying Rovo agents that can assist users in real-time. By infusing AI and automation, we help your teams work smarter, not harder, and focus on strategic tasks while machines handle the rote work.
Our thought leadership extends to regular knowledge-sharing: we publish insights, hold webinars, and provide workshops to ensure our clients are aware of the latest trends and best practices. When you partner with us, you gain not just a vendor or implementer, but a trusted advisor for your digital journey. We measure our success by your success – faster project delivery, higher user satisfaction, and tangible ROI from Atlassian investments.
Maximizing Business Value through Partnership
Engaging with an Atlassian Silver Partner brings a level of service and commitment that directly translates into business value:
- Faster Time to Value: With our help, you avoid common pitfalls and accelerate the rollout of Atlassian tools. Your teams get up and running quickly, achieving productivity gains sooner.
- Optimized Costs: We ensure you’re on the right licensing plans and not overpaying for features or user tiers you don’t need. We also help consolidate apps or instances where possible, reducing overhead. (As authorized resellers, we also simplify the purchase process – handling quotes, co-terming renewal dates, and finding cost-effective solutions for your budget.)
- Continuous Improvement: Post-implementation, we don’t disappear. We offer hypercare support (see our Hypercare Services) and ongoing check-ins to fine-tune configurations as your needs evolve. Our partnership is long-term, aimed at continuously extracting more value from your tools.
- Risk Mitigation: With experienced professionals at the helm, the risk of project failure or disruption is greatly reduced. Data migrations are handled carefully, downtime is minimized, and security best practices are followed. Essentially, we’ve “seen it all” in the Atlassian world, so we proactively address risks before they impact your business.
- Enhanced Innovation: By freeing your teams from tool administration and providing them with training and support, they can focus on innovation in their core work. Meanwhile, we bring new ideas to the table – perhaps integrating a new app that automates a process, or suggesting a change in workflow that better aligns with an agile practice. This outside perspective often spurs innovation that wouldn’t happen if you were managing the tools alone.
In summary, working with us, an Atlassian Solution Partner means you have a dedicated ally to ensure your Atlassian suite delivers maximum business value. From strategy to execution to ongoing optimization, we’re by your side to make your teams more productive, your processes more efficient, and your enterprise more agile.
Contact us
Ready to leverage the power of an Atlassian Solution Partner? Send us a message through our contact form, and our team will reach out promptly.
Schedule a Consultation
A strategic consultation to discuss your goals and how our Atlassian expertise can help achieve them. Whether you’re just starting or looking to optimize, we’ll provide honest, actionable guidance.
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Interested in seeing examples of our work or an Atlassian tool demo? Let us know, and we can share relevant case studies or walk you through a live demo of solutions similar to what you need.