Training

Even the best tools can underdeliver if users aren’t comfortable or knowledgeable in using them. Our Atlassian Training Services ensure that your teams are fully equipped to use Jira, Confluence, JSM, and other Atlassian products effectively. We provide comprehensive training programs that are tailored to different user roles and skill levels from beginners who need to learn the basics, to advanced power users and administrators looking to deepen their expertise. With a professional and engaging approach, our training not only covers “which buttons to click” but also best practices and real-world use cases, empowering your team to achieve maximum productivity and collaboration with Atlassian tools.

Every organization uses Atlassian tools in a unique context. We design custom training programs that consider your workflows, configurations, and industry. Before training delivery, our instructors will gather information about how you’ve set up and use the tools, and what specific objectives you have (e.g., “We want all project managers to be able to create dashboards” or “We need our content team to use Confluence for documentation instead of Word”). Based on this, we create a training agenda that is highly relevant to your team’s day-to-day work.

Types of training we offer:

Jira for Software Teams: Covering the essentials of using Jira for agile project management – how to create and track issues, use Scrum or Kanban boards, organize backlogs, log work, and report progress. We incorporate your actual Jira projects and examples so users leave the session having worked in their own environment.
Jira Service Management for Agents: Training IT support or customer service agents on how to use the service desk portal, respond to tickets, manage queues, SLAs, escalate issues, and use the knowledge base. We also train team leads on incident and change management processes within JSM.
Confluence for Knowledge Management: Teaching users how to create, edit, and organize pages in Confluence. We cover tips for writing good documentation, using templates, attaching files, and collaborating via comments and @mentions. For advanced users, we might cover page permissions, page hierarchy strategy, and macros to make content more dynamic.
Trello and Jira Work Management: Some teams, especially business users, might be using Trello or the more simplified Jira Work Management. We provide training on using boards, setting up tasks, and integrating those with other tools (like how Trello can integrate with Confluence or how marketing teams can use Jira Work Management for campaign tracking).
Advanced Power User Training: For those who will be project admins or advanced users, we delve into customizing Jira projects (creating filters, dashboards, adjusting simple workflows, etc.), using Confluence macros and blueprints, or using advanced features like roadmaps in Jira.
Administrator Training: We also train your Atlassian tool administrators – the folks responsible for maintaining the instance. This can include user management, permission schemes, configuring workflows and screens in Jira, space administration in Confluence, troubleshooting common issues, and best practices for governance in Atlassian products. This training is more technical and ensures your in-house admins can confidently manage the system post-implementation.

We strongly believe in “learning by doing.” During our training sessions, attendees get to practice in a safe environment. For example, in a Jira training, rather than just showing slides, we might have users log into a training project and complete a set of actions: create an issue, transition it, generate a filter, etc., with the trainer guiding them. This helps reinforce the concepts and makes sure each person can perform the actions on their own.

We also share a lot of best practices and tips gathered from our experience and Atlassian’s recommendations:

For Jira: We teach best practices like writing good issue descriptions, using labels vs components properly, how to avoid common mistakes like duplicating fields, or when to use subtasks vs linked issues. We might also slip in agile best practices (e.g., how to run effective stand-ups or sprint retrospectives leveraging Jira data).
For Confluence: We discuss how to organize content logically (so people can find things), how to keep pages updated, and encourage a culture of documentation. Tips like using @mention to draw someone’s attention, or the Task List feature to assign follow-up actions in meeting notes, can greatly improve team collaboration, so we emphasize those.
For all tools: We show keyboard shortcuts, nifty features (like Jira’s inline issue create from Slack if integrated, or Confluence’s ability to create a Jira issue from a highlighted text), and other productivity hacks that make experienced users love the tools. This can convert skeptical new users into enthusiasts when they see how it can make their work easier.
Common Scenarios Practice: We often tailor scenarios. For example, for a dev team, we might simulate the lifecycle of a bug: from reporting to fixing to release, showing how Jira, Bitbucket, and Confluence all play a part. For an HR team, we might simulate an onboarding process in Jira Work Management. This way, trainees see end-to-end usage relevant to them.

Training Materials: All participants get copies of the training slides, step-by-step guides, or cheat sheets that summarize key points (for example, a one-pager on “Jira Quick Tips” or “Confluence Formatting Cheatsheet”). These are great for refreshing their memory later.
Recording and Videos: For virtual sessions, we can record the training (with permission) so that you have it available for future reference or for onboarding new employees who couldn’t attend live. Additionally, we can recommend or provide short video tutorials for specific tasks, which are handy for self-paced learning.
Follow-up Q&A: We often schedule a follow-up Q&A session a few weeks after the initial training. This gives users time to apply what they learned and come back with real questions or challenges they encountered. We address those in the session, which really helps reinforce learning and resolve any lingering confusion.
Certification Prep (if relevant): If your organization wants some team members to get Atlassian certified, we can adjust the training to help prepare for that, or provide guidance on next steps to achieve certification. This can be a nice motivator for admins or power users to level up their skills formally.
Feedback Loop: We take feedback from trainees seriously. It helps us improve and it also helps your Atlassian implementation. Sometimes training feedback highlights a pain point in the configuration (“It’s confusing to find X in the system”), which we can then address by maybe modifying the setup or adding a page in Confluence to guide users. In this way, training also contributes to improving the overall solution and its adoption.

Our training services ultimately aim to maximize the ROI of your Atlassian tools by ensuring users actually use them effectively. With higher adoption and skill, your teams can exploit the full capabilities of Jira, Confluence, and other products – leading to better collaboration, efficiency, and innovation. As Atlassian releases new features (like the ever-evolving AI capabilities or new product features), we can come back and provide update training to keep your users up-to-date.

Remember, investing in training is investing in your people. It reduces frustration, boosts morale (people feel empowered when they know how to use their tools well), and sets a foundation for continuous improvement. We’re passionate about helping teams in this learning process, and our experienced instructors make the journey engaging and rewarding.