8105 Rasor Blvd,Modern organizations rely on a multitude of tools from code repositories and CI/CD systems to CRM, chat apps, and reporting platforms. Siloed tools can lead to fragmented workflows and manual data copy-pasting. Our Atlassian Integration Services aim to connect your Atlassian products (Jira, Confluence, JSM, etc.) with the rest of your software ecosystem, creating a seamless flow of information. By integrating third-party applications and automating cross-tool processes, we help you eliminate duplication, reduce errors, and improve productivity. You don’t need to be an integration expert; we’ll handle the technical complexities and deliver easy-to-use solutions that make your tools work in harmony.
Seamless Toolchain Integration for DevOps
If you’re adopting DevOps or already have a DevOps toolchain, Atlassian products can be the glue that brings everything together. We specialize in integrating Atlassian with popular development and DevOps tools so that information flows freely and teams can work in their preferred platforms without losing sight of the big picture. Examples of what we can do:
- Version Control Integration: Link Jira with Git systems like GitHub, GitLab, or Bitbucket (if you’re not already using Bitbucket). Developers can mention Jira issue keys in commit messages or branch names, and those commits automatically appear in the related Jira issue. This provides instant traceability of what code relates to which requirement or bug.
- CI/CD Pipeline Hooks: Integrate Jira with CI/CD tools such as GitHub Actions, Jenkins, CircleCI, Azure DevOps, or Bitbucket Pipelines. For example, when a build fails, have it update a Jira issue or create a new bug or when a deployment is done, have the Jira issue transition to “Deployed” and update a status report. Atlassian’s Open DevOps approach means you can plug these tools in with minimal fuss. We’ll configure build notifications and deployment tracking so that Jira can show the status of builds and releases related to an issue or a version.
- Monitoring and Incident Feeds: Connect monitoring tools (like New Relic, Datadog, Cloudwatch) or incident management systems to Jira Service Management. An alert in your monitoring system can trigger an incident ticket in Jira Service Management automatically. Likewise, status updates or the resolution in Jira can feed back to a status page or send notifications in Slack. Our integrations ensure that your Ops team isn’t swivel-chairing between systems – it’s a unified incident workflow.
- Feature Flag and Release Tools: If you use feature flagging tools (LaunchDarkly, Feature Toggle systems) or release orchestration, we can integrate those with Jira so that feature statuses or release progress is visible in your project tracking. It helps connect what’s planned with what’s actually live for customers.
By creating an open toolchain with Atlassian at the center, you give your teams the freedom to use the “right tool for the job” while maintaining end-to-end visibility. For instance, developers can work in their IDE and Git tool, operations can work in their monitoring dashboard, but Jira and Confluence tie it all together with updates, tickets, and documentation. We ensure these integrations are robust and secure, using APIs and Atlassian Connect apps as needed, all configured to your specific process.
Enterprise Systems and Collaboration Integrations
Beyond the software development lifecycle, Atlassian tools often need to interface with other enterprise systems and collaboration platforms:
Messaging and Collaboration Apps
We can integrate Jira, Trello, or Confluence with Slack or Microsoft Teams. This might include sending customizable notifications to channels (e.g., a Slack channel gets alerted when a high-priority Jira issue is created or resolved), or enabling actions from chat (like creating a Jira ticket from a Slack message). Confluence can also send page update notifications to chat, etc. Conversely, we can integrate so that you can query information – for example, a Slack bot that fetches ticket status from Jira. These integrations keep everyone informed in real-time, in the place they are already communicating.
CRM and Customer Support
If your development or IT teams need context from a CRM (like Salesforce) or a support desk, we can link those to Jira. For example, a customer-facing support ticket in Zendesk could trigger a linked issue in Jira for engineering, with all the relevant customer info attached. When engineering resolves the Jira issue, a notification or status update can be sent back to the Zendesk ticket for the support agent to communicate with the customer. This closes the loop between customer reports and backend issue tracking.
Project Management and Portfolio Tools
For organizations using portfolio management or PPM tools (like Jira Align, Portfolio for Jira, or third-party tools), we help integrate those so high-level roadmaps connect to Jira Software at the team level. Even if you use another tool for portfolio planning, we can often sync its items with Jira epics or projects for execution tracking.
Business Intelligence (BI) and Reporting
Sometimes teams want to use BI tools like Tableau, PowerBI, eazyBI, or custom dashboards to analyze Jira or Confluence data (for trends, throughput, OKRs, etc.). We can set up data pipelines or use Atlassian’s Data Lake (for Cloud Enterprise) to feed data into your BI of choice. Alternatively, if staying within Atlassian, we configure e.g. EazyBI or other reporting add-ons to give richer analytics.
Automation and Workflow Enhancement
Integration often goes hand-in-hand with automation. When your tools talk to each other, you can automate multi-step workflows that used to be manual. Part of our integration services is identifying opportunities for automation and implementing them.
We use Atlassian Automation (built-in automation engine), ScriptRunner, etc. which can orchestrate actions across Jira, Confluence, JSM, and even send webhooks to external systems. For more complex needs, we might use integration platforms (like Zapier, Workato, or custom scripts using Atlassian REST APIs). In all cases, we take care of error handling, logging, and testing so these automations run reliably. The result is that your workflows span multiple systems without relying on human glue, thus reducing errors and saving time for your team.
Our Integration Process and Expertise
When you engage us for integration services, we typically follow these steps:
- Integration Requirements Workshop: We meet with your stakeholders to identify which integrations will provide the most value. Often, clients have specific pain points. We also suggest integrations you might not have thought of, based on our experience with companies of similar size or industry.
- Design and Security Review: We design the integration flow and choose the right approach (Automation, direct API integration, use of an Atlassian add-on, middleware, etc.). We always consider security – how will authentication be handled? What data is shared? We comply with your security policies and ensure minimal required access. If needed, we coordinate with your InfoSec or compliance teams to get approvals.
- Implement & Test: Our Atlassian certified engineers will implement the integration. This could involve writing scripts, configuring connectors, or setting up Atlassian Marketplace apps. We then test each use case thoroughly, often in a staging environment, to verify that the integration does exactly what’s expected.
- Deploy & Monitor: We roll out the integration into production. For critical integrations, we often implement monitoring or logging based on the feasibility – for example, if an automated task fails, it might alert an admin or fall back gracefully. We document the integration for you (how it works, what to do if something needs troubleshooting).
- User Training/Enablement: If the integration introduces new user-visible features (like a new button in Jira to send data to another system, or a Slack command), we train the relevant users on how to use it. Often, the best integrations are somewhat invisible – things just happen automatically – but if user action is needed, we make sure they’re aware and comfortable.
Our team has integrated Atlassian products with countless systems. There’s rarely an integration request we haven’t seen or cannot figure out. By letting us handle integration, you avoid the headache of custom development that might break with each update – we future-proof our solutions as much as possible and offer maintenance if needed. Ultimately, our integration services break down tool silos and create a unified, efficient environment for your teams, which is a huge leap in any organization’s digital transformation journey.
Contact us
Interested in connecting Atlassian with another tool? Drop us a note via the contact form describing what you have in mind. We’ll quickly assess how we can help.
Schedule an Integration Consultation
We can set up a meeting to dive deeper into your integration needs. Our experts will suggest possible solutions and show you how integration can supercharge your workflows.
Request a Demo
Want to see examples of integrations in action? Let us know, and we can demo a common integration (like Jira-Slack, or Jira-GitHub, etc.) to spark ideas on what’s possible for your use case, or share case studies of integrations we’ve done for other clients.