Hypercare Services

Stabilize. Support. Accelerate adoption.

After go-live, teams need confidence — not guesswork. ACG’s Hypercare Services provide high-touch support immediately after launch so your Atlassian platform stays stable, teams stay productive, and early issues don’t become long-term problems.

Why Hypercare Matters

Go-live is just the beginning.

Even well-designed and well-implemented systems can encounter adoption gaps, user questions, edge cases, and workflow refinements.

Hypercare bridges the gap between launch and sustained success.

We help teams transition confidently from “just launched” to “fully adopted.”

What We Deliver

Licenses represent a significant portion of the total cost of ownership for software. Our goal is to help you optimize these costs and make informed decisions. We start by assessing your current Atlassian license footprint – which products and apps you have, what user tiers, and how they’re being used. Often, we find opportunities such as consolidating multiple instances to a single license, removing inactive users, or adjusting tiers to fit actual usage. We provide detailed analysis and recommendations, for example:

Dedicated post-go-live support

Issue response and resolution

Configuration refinements

User adoption guidance

Reporting and dashboard adjustments

Knowledge transfer and documentation

Our Hypercare Approach

Immediate Support Window

After implementation, we provide a dedicated support period where your users can raise
issues and get rapid responses.

Triage & Resolution

Our team classifies and addresses user issues — from simple clarifications to
configuration edge cases — with defined SLAs for responsiveness.

Configuration and Tuning

Real-world use often reveals opportunities to improve workflows, permissions, boards,
screens, and automation logic.
We refine configurations based on actual team patterns.

Adoption Enablement

We guide users with tips, training refreshers, and best-practice recommendations so
teams move from “learning mode” to “productive mode.”

Documentation & Handover

We deliver clear, concise documentation and recordings (where applicable) so your
teams can maintain momentum after Hypercare ends.

Who Benefits

License management is most effective when aligned with how Atlassian is implemented and used.

Admins & Power Users

Faster issue resolution and confidence managing configurations.

End Users

Real-time help with questions and workflow nuances.

Leadership & PMOs

Reduced risk and smoother transition to steady-state operations.

Why ACG

We don’t just manage licenses.

We help you get the most value from your Atlassian investment.

Atlassian partner expertise

Fast, responsive support teams

Business-aligned tuning and refinement

Adoption-first mindset

We don’t just fix issues;

we help teams get comfortable, capable, and confident.

Works Seamlessly With

Hypercare is the bridge between go-live and optimized adoption — and it’s most powerful as part of a broader Atlassian engagement.

Implementation Services

Migration Services

License Management

Integration Services

Training & Enablement

Ready for Smooth Adoption?

ACG ensures your launch translates into real use and long-term success — not just a big calendar milestone.

Talk to a Hypercare Specialist →

Phone

+1 972 364 1877

Email

admin@acgsystem.com

(972) 364-1877