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Support Pack

Adoption and Enhancement Services (AES)
Our support pack for customers who have invested in Salesforce but are using it sparingly and not seeing adequate value from their investment.
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Our AI consulting services are designed to help enterprises navigate the complex AI landscape. We offer a phased approach, from initial analysis to solution implementation, ensuring that AI is adopted strategically to deliver maximum business value.

Transform your Salesforce investment into a strategic business advantage through our proven 5-step methodology

Step 1: Audit & Assessment

Audit existing system, understand business model, user KPIs, processes, vision, challenges and current priorities.

Step 2: Quick Wins & Simplification

Understand key issues, simplify the system, bring flow, enable key reports, dashboards, notifications and deliver quick wins to earn user confidence through training and awareness.

Step 3: Pre-built Assets Enablement

Enable our pre-built assets and functionalities to help users see quick value and create positivity.

Step 4: Automation & Enhancement

Enable more automation, integration, customized UI enhancement to share more productive gains.

Step 5: Continuous Improvement

Create a backlog of ideas and continuous improvement releases, plus planned enhancement and support ticket resolution.

Step 6: AI & AgentForce Integration

Propose AI (AgentForce) and other advanced features and applications from Salesforce to leverage the power of the entire ecosystem to grow business.

Download Complete AES Guide

Transform your Salesforce investment into a strategic business advantage through our proven 5-step methodology

Top-Down Strategy

We involve leadership teams with steering group meetings, building short-term improvements (quick wins) to earn confidence while maintaining a long-term view on overall user adoption.

ROI Focus

We create dashboards with key initiative KPIs to track how Salesforce is contributing to the business and improve overall ROI from the Salesforce initiative

Continuous Growth

Long-term view focused on user adoption improvement and sustainable growth through systematic enhancements and ongoing support.

Dedicated Resources

We propose a pack of effort hours with dedicated Salesforce consultant and developer. Communication is direct and quick.

  • Dedicated Salesforce Consultant
  • Dedicated Developer
  • Direct Communication Channel
  • Apex Development

Transparency & Engagement

We enable systems for transparency and improve engagement. We define SLA and priority levels to ensure discipline and continuous improvements.

  • Clear SLA Definitions
  • Priority Level Framework
  • Transparent Reporting
  • Apex Development

15,000+ users supported in adopting Salesforce

  •  Manufacturing

  •  Aviation and Airlines

  •  Fashion and Retail

  • Information Technology

  • Builders and Developers

  • Pharma

  • Education

  • Banking
Insights & Trends

Companies typically use only 30% of Salesforce capabilities, leading to $500K+ annual waste in enterprise deployments.

Organizations with active C-Level sponsorship see 3x higher Salesforce adoption rates and 2x faster ROI realization.

Implementing 30-60-90 day quick wins increases user confidence by 75% and accelerates full platform adoption.

Essential metrics and dashboard frameworks to track business impact and justify continued Salesforce investment.

Companies typically use only 30% of Salesforce capabilities, leading to $500K+ annual waste in enterprise deployments.

Organizations with active C-Level sponsorship see 3x higher Salesforce adoption rates and 2x faster ROI realization.

Implementing 30-60-90 day quick wins increases user confidence by 75% and accelerates full platform adoption.

Essential metrics and dashboard frameworks to track business impact and justify continued Salesforce investment.

Get Complete AES Framework Guide
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Book a session with our experts to identify acceleration opportunities in your development process.

Phone

(972) 364-1877

Email

sales@acgsystem.com

Whatsapp

(972) 364-1877

Phone

+1 972 364 1877

Email

admin@acgsystem.com