Business Process Outsourcing

Business process outsourcing BPO is the process of hiring another company to handle business activities for you. It involves the contracting of complete operations and responsibilities of a specific business function.

BPO usually consisted of outsourcing processes such as payroll. Now it has grown to include employee benefits management and encompasses a number of functions that are considered "non-core" to the primary business strategy.


  • Financial and administration (F&A) processes.
  • Human resources (HR) functions.
  • Call center and customer service activities.
  • Accounting.
  • Payroll.


By outsourcing business processes, organizations can reduce costs and concentrate on their core competencies. It makes organizations more flexible and able to compete better in the marketplace. The service team at ACG can review your business processes and provide a clear service plan with guaranteed service levels based on the mutual agreement, customized to meet your organizational needs. Our service team constantly interacts with the domain knowledge leadership to get a deep understanding of your business processes during inception. This provides us with good insight into your business processes and helps us to provide precise services with better quality efficiently.

ACG can help your organization in setting up Business Continuity Management (BCM) model to define the process, identify candidate processes, and effectively manage the BPO efforts.



  • HR Process.
  • Accounting.
  • Claims Management.
  • Helpdesk.
  • Call Center/ Customer Support.
  • Lead Generation.
  • Technical Support.
  • Vendor Management.